The product

Quiet tools for confident hosts.

Porch sits in the background of how you already host. A light dashboard to track your stays, a clean Welcome for your guests, and a Record that assembles itself when you need it most.

01. The Keeper
Your dashboard — every stay, at a glance.

The Keeper is where you check in on your stays. Who's coming, who's signed the Welcome, who needs a nudge, and who's raising a flag. Everything surfaced, nothing hidden in a sub-menu.

porch.host/keeper
Good morning, Ricky.
6 active stays. 2 flagged Elevated — worth a look before arrival.
Stays this month
8
2 arriving this week
Welcome completion
87%
▲ 6% from last month
Needs attention
2
Elevated risk · review below
Disputes won
2 / 2
with Porch evidence
Upcoming stays
All
Calm
Watch
Elevated
GuestArrivesReadWelcome
NS
Nancy S.
Catskills Retreat · 5 guests
Thu, Oct 15
in 3 days
 Calm Why Calm 4 reviews, identity verified Specific intro (Sheep & Wool Festival) Booked 32 days out Signed Welcome in 4 min Signed View details →
DL
David L.
Catskills Retreat · 3 guests
Sat, Oct 17
in 5 days
 Watch Why Watch 0 prior reviews No intro message provided Welcome not yet signed Pending · reminded 1× Send reminder →
MP
Maya P.
Williamsburg Loft · 2 guests
Sun, Oct 19
in 7 days
 Calm Why Calm 28 reviews, identity verified Based in Brooklyn, NY Signed Welcome same day Signed View details →
JT
Jordan T.
Catskills Retreat · 6 guests
Fri, Oct 24
in 12 days
 Elevated Why Elevated Declined to sign Welcome At listing max occupancy (6/6) Single-night Friday booking 1 prior review Declined Start documentation →
AR
Alex R.
Catskills Retreat · 5 guests
Sat, Oct 25
in 13 days
 Elevated Why Elevated Booked 14 hours before check-in 0 prior reviews Identity not verified Single-night weekend stay Pending Send reminder →
EK
Elena K.
Williamsburg Loft · 2 guests
Mon, Oct 27
in 15 days
 Watch Why Watch 2 prior reviews Welcome not yet sent Specific intro (business travel) Not sent Send Welcome →
Recent activity
Nancy S. signed the Welcome
2 hours ago · Catskills Retreat
Reminder sent to David L.
Yesterday · 6:14 PM
New booking detected
HMQ8EACB4B · Nancy S. · 2 days ago
Record submitted to Airbnb
3 days ago · Jordan T. · Pending review
Dispute resolved in your favor
Last week · Retaliatory review removed
The Read column isn't a credit score. It's a plain-language signal — Calm, Watch, or Elevated — built from facts in the booking: review history, verification, booking lead time, Welcome completion. Hover any pill to see the specific signals. You decide what to do with the read; Porch just makes sure you don't miss it.
02. Stay detail
Every stay has a page.

Click any booking to see the full picture: who's arriving, what they agreed to, what's been documented, and what happens if something goes sideways. Everything in one place, chronological, exportable.

porch.host/stays/HMQ8EACB4B
Keeper›Stays›Nancy S. · Catskills Retreat

Nancy Shedd

Catskills Retreat · Oct 15 — Oct 18 · 5 guests · HMQ8EACB4B
Stay timeline
All times EST
Oct 14
1:12 PM
Booking detected Porch
Confirmation email parsed from Airbnb. Guest intro: "Coming with knitting friends for Sheep and Wool Festival in Rhinebeck."
Oct 14
1:14 PM
Welcome link prepared
Draft Airbnb message copied to clipboard. Awaiting host send.
Oct 14
1:31 PM
Welcome link sent to guest Host
Sent via Airbnb message thread.
Oct 14
2:47 PM
Welcome signed Signed
Nancy Shedd agreed to all 7 house rules. Signed from iPhone (Rochester, NY area). Receipt PDF filed.
Oct 15
3:12 PM
Guest checked in
Camera detected entry. Stay period active.
Oct 16
10:47 PM
Signal logged Porch
Noise event detected (68 dB sustained 18 min). Auto-resolved before midnight.
Porch Read
Calm
Signals align with a typical stay. No action needed — Porch will continue watching in the background.
Based on
— 4 reviews, identity verified
— Specific intro (Sheep & Wool Festival)
— Booked 32 days in advance
— Signed Welcome within 4 minutes
Reservation
GuestNancy Shedd
Reviews4 · Verified
FromRochester, NY
Check-inOct 15, 3:00 PM
Check-outOct 18, 11:00 AM
Guest count5 adults
Payout$1,789.65
Evidence on file
Signed Welcome
PDF · 7 rules · Oct 14, 2:47 PM
Guest intro message
Captured from booking email
Noise event log
1 event · Oct 16, 10:47 PM
Add evidence
Photo, email forward, camera clip
Every signal is timestamped. Every file is hashed. Nothing can be altered after the fact — which is exactly what Airbnb's dispute team needs to see when they're deciding whether to remove a review.
03. The Record
When you need it, it's already written.

If a stay goes sideways — a retaliatory review, a chargeback, a dispute — the Record is ready. Porch assembles the evidence, drafts the letter in Airbnb's own policy language, and hands you a one-click submission. The tool does the hard work; you review, edit, send.

porch.host/records/HMQ8EACB4B
Dispute readiness

Strong — 5 of 5

  • ✓ Signed Welcome on file
  • ✓ Policy violation documented
  • ✓ Violation reported before review
  • ✓ Third-party corroboration
  • ✓ Retaliation timeline clear
Evidence attached
Welcome · signed Oct 14
All 7 rules agreed in writing
Neighbor complaint forwarded
Oct 16, 10:47 PM · Noise
Smoking evidence · 3 photos
Oct 17, 9:12 AM
AirCover claim · $350
Deep clean · Oct 18
Oct 19, 2025 — Ready to send
Dispute request · Reservation HMQ8EACB4B
Re: Retaliatory review by Nancy S.

Dear Airbnb Case Manager,

I am writing to request removal of the review left by Nancy S. for reservation HMQ8EACB4B under Airbnb's Retaliatory Review Policy.

On October 14, 2025 at 2:47 PM, the guest signed a written acknowledgment of the property's house rules, including prohibitions on smoking, unregistered guests, and quiet hours. The signed agreement is attached.

During the stay, the guest violated multiple rules: a neighbor complaint was received on October 16 at 10:47 PM regarding noise, and physical evidence of smoking was documented on October 17 at 9:12 AM with photographs. These violations were reported to the guest and to Airbnb through the Resolution Center on October 18.

The guest's 1-star review was posted on October 19 at 3:14 PM — approximately 27 hours after I submitted the reimbursement claim for smoking-related deep cleaning. The timing and content of the review establish a clear retaliatory pattern consistent with the policy's three-part test: documented violation, guest notification, and biased review following enforcement.

This is my first dispute request in six years of hosting with a 4.98 average rating across 142 reviews. I would be grateful for your review of the attached evidence.

Respectfully,
Ricky N.

Every sentence of the dispute letter is drafted from the evidence Porch already has — nothing to fabricate, nothing to remember. The Record writes itself because the Welcome filed the groundwork months earlier.
04. The Welcome
What your guests see — calm, clear, 90 seconds.

Guests receive the link through Airbnb's own message thread. They tap, they review, they sign. No app to download. No account to create. Mobile-first, because that's where they'll read it.

porch.host/welcome/a7xk-HMQ8EACB4B
9:41●●●
Porch

Hi Nancy, welcome to the Catskills.

Before your stay, Ricky needs you to confirm a few house rules. Takes about 90 seconds.

ListingCatskills Retreat
DatesOct 15 — Oct 18
Guests5 adults
No smoking anywhere on the property
Smoking triggers a $500 deep-clean fee.
Only registered guests may stay
Additional guests must be added to the booking.
Quiet hours 10 PM – 8 AM
Out of respect for neighbors.
Pool safety
Adults supervise. No glass near the water.
Type your full name to sign
Nancy Shedd
Signed Oct 14, 2:47 PM from iPhone · Rochester, NY area. This acknowledgment protects both of us.
Notice what's not here: no "download our app," no login, no surveillance language, no legal jargon. The Welcome is designed to feel like walking onto a porch and being greeted — not like checking into a hotel. That's why guests actually complete it.
Ready to try it?

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